Refund policy
Overview
At Beana, we prioritize customer satisfaction and strive to make our return process as smooth and transparent as possible. This Return Policy outlines the terms and conditions under which you may return products purchased from our website.
Return Window
You have 14 days from the date you receive your order to initiate a return. To start a return, please contact our customer service team at support@beanadesign.com. Returns sent without prior authorization will not be accepted.
Condition of Returned Items
All returned items must be in their original condition, unused, unwashed, and with all Beana tags and labels still attached. Items must be returned in their original packaging. Returns that do not meet these criteria will be rejected.
Return Shipping Costs
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For orders within the EU, the first return shipping is free. Subsequent returns will incur shipping costs deducted from your refund.
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For orders outside the EU, return shipping costs are the responsibility of the customer and will be deducted from the refund.
Return Process
Once we receive your return at our warehouse, it will be inspected within 30 days. Approved returns will be refunded in full using the original payment method, minus any applicable return shipping costs. Refunds may take up to five banking days to process.
Damaged or Incorrect Items
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately at support@beanadesign.com with your order number and photos of the issue. We will cover return shipping costs and ensure a prompt resolution.
Non-Returnable Items
Certain items may be non-returnable due to hygiene or safety reasons, such as swimwear or customized products. These will be clearly indicated on the product page.
Additional Charges
Any customs duties, taxes, or additional charges incurred during return shipping will be deducted from your refund.
Contact Us
For any questions or assistance regarding returns, please contact support@beanadesign.com.