Shipping policy
HOW TO PLACE AN ORDER
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter, but first we ask you to check your spam folder in case your email program has redirected the confirmation email there. You do not need to be signed into an account to place an order. You do however need a valid email-address and contact information in the checkout. You always have the option to register an account in the checkout process to facilitate future orders and get offers.
SHIPPING COSTS
The shipping cost depends on the value of the order and delivery location. The shipping cost is clearly displayed in the checkout before you complete an order.
Shipping cost is determined by the current prices of the shipping/courier companies.
Shipping costs apply, unless otherwise stated. Costs may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country. Beana does not collect any VAT, import duties and/or taxes on orders to countries outside the EU. This is a fee levied and collected by your local government. For more information regarding additional fees levied by your local government, we suggest that you contact your local courier company office or local customs office.
DELIVERY INFORMATION
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order within the next couple business days. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email. Within the EU you should receive your order 1-5 business days thereafter. Packages are not transported on weekends and local public holidays. Kindly note that the estimated delivery times (1-5 business days) are estimates and may vary due to external factors outside of Beana’s, and its courier's control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, pandemic crisis etc.
Additionally, please note that during periods of seasonal sales and promotional campaigns, delivery times may be longer than usual.
If you wish to have your order delivered to a pick-up point all you need to do is contact your local shipping/courier company office or other courier company point of contact with your tracking-ID and request them to deliver your package to your nearest pick-up point. Your package will be in a secure location where you can pick it up at your own convenience.
Ship to different address
As a customer you are also able to fill out a different delivery address than your invoice address in the checkout process choosing "Ship to different address". Note that the alternative delivery address must be in the same currency/country as your invoice address. If you pay through Klarna, make sure to double check the address stated in your account.
Track your order
For tracking you will receive a tracking-link in your order delivery note. This link will provide you with information on the status of your order in terms of delivery. Note that it may take up to one day from order placement before the tracking-ID is activated. If you experience that the tracking-ID does not work, or have not received one, please contact our customer service.
Do you ship to my country?
Although we strive to provide world-wide shipping, at this time, our courier service is unable to deliver to:
Burma – MM, Central African Republic – CF, Comoros, Cuba, Equatorial Guinea – GQ, Falklands, Guinea Bissau – GW, Iran – IR, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar – MM, Nauru, Niue, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone – SL, Solomon Islands, Somalia – SO, St. Helena (S. Atlantic), Sudan – SD, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Republic of – TM, Tuvalu, Wake Islands, Yemen, Republic of - YE
Additionally, there may be additional regions, countries, or cities that courier services are unable to deliver to. For more information, relating to this, please contact our customer service.
Do you ship to a P.O. Box?
Unfortunately, our courier is not able to deliver to: P.O. Boxes, Army Post Office (APO), and Fleet Post Office (FPO).
I haven’t received my package yet – what do I do?
If you have received your tracking-ID, we urge you to directly contact your local courier company; they will have more accurate information on the status of the delivery.
If you have not received your tracking-ID, please contact our customer service and we will look into this for you, immediately.